Reading Time: 2 minutes

Orient Futures International (Singapore) Pte. Ltd. (the “Company” or “OFIS”) has a procedure for handling customers’ complaints relating to the Company’s products, service, and support. If your complaint relates to matters under data protection laws, please refer to https://www.orientfutures.com.sg/privacy-policy instead.

  1. All complaints must be submitted via email to complaints@orientfutures.com.sg. To help the Company handle your complaint in a timely manner, please make your complaint as soon as possible (preferably within 2 weeks) and provide the following information:
    • Your full name, account number if any, and contact details (phone number and email address)
    • A brief background and details of your complaint
    • The name of the staff involved, if any
    • Product, services and/or support involved
    • Supporting documentation (if any)
  2. You will be contacted for an interview with the Company so that further information can be obtained.
  3. The Company will review all facts thoroughly.
  4. The Company will strive to provide a final response to you within twenty (20) business days after the receipt of your complaint. If your complaint is received on any day other than a business day, i.e. on a Saturday, Sunday, or Public Holiday in Singapore, or after the close of business on a business day, the complaint will be treated as received on the next business day. The Company will inform you if more time is needed to provide you with a final response.
  5. A final response means a written response from the Company:
    a) stating that it is the Company’s final response to you;
    b) offering redress or remedial action specified in the response, with or without accepting that the complaint is valid; or
    c) rejecting the complaint, in which case the Company will provide a reason.
  6. If your complaint falls within the jurisdiction of the Financial Industry Disputes Resolution Centre Ltd (“FIDReC”), you may refer your complaint to FIDReC even if the Company rejects it. You may visit FIDReC’s website at https://www.fidrec.com.sg/ for more information.
Back
Corporate
About Us
Products
Insights
Who We Serve

Guoco Midtown, 128 Beach Road, #08-03, Singapore 189773 | Copyright © 2025. All Rights Reserved.
Orient Futures International (Singapore) Pte. Ltd. | A member of the Orient Group of Companies

Orient Futures International (Singapore) Pte. Ltd. (“OFIS”) (UEN No. 201831776Z), hold a capital markets services licence (CMS100869) from the Monetary Authority of Singapore for dealing in capital market products such as futures/derivatives contracts, and spot foreign exchange contracts for the purposes of leveraged foreign exchange trading, and is an Exempt Financial Adviser. For more information about OFIS, please check the MAS Financial Institutions Directory by clicking here.

All content, materials, information, data, statistics, features, research, documents or reports available on OFIS’ website (the “Content”) are governed by the Terms of Use, which you are deemed to have consented and agreed to by accessing, using or downloading any Content. For more information on how OFIS handles your personal information, please refer to the Privacy Policy section in the Terms of Use.

You agree to access and accept all Content available on OFIS’ website on an “as-is” and “as available” basis. You agree that OFIS shall not have any responsibility or liability arising out of or in connection with, and you agree to waive the right to bring any claims or raise any complaints against OFIS in respect of any Content available on our website. OFIS shall also not be liable for any damage, loss or liability of any kind (whether actual, anticipated, consequential, special, economic or otherwise) caused as a result (direct or indirect) of the use of, or inability to access or use, the website, including but not limited to any damage, loss or liability suffered as a result of your reliance on the Content or our website.

All Content available on OFIS’ website are general in nature and have been prepared without any consideration of your investment objectives, financial situations or needs. You should consider the appropriateness of any Content available on our website having regard to your personal circumstances before making any investment decisions. You should take into account your investment objectives and financial situation and seek advice from an independent financial advisor under a separate engagement if necessary. For any Content on OFIS’ website which contains communications relating to investment products or financial services, the following disclaimer would apply: “This advertisement has not been reviewed by the Monetary Authority of Singapore.”

Marcus Goi Chin Poh

Managing Director and Chief Executive Officer
Orient Futures International (Singapore)

Marcus Goi is the Managing Director and CEO of Orient Futures International (Singapore) Pte Ltd (OFIS).

As CEO, Marcus drives OFIS’s global expansion with a disruptive approach, harnessing advanced technologies like Artificial Intelligence, Machine Learning, and Smart Data to transform brokerage services.

Before joining OFIS, Marcus was Head of Commercial and Global Sales at United Overseas Bank Bullion and Futures (“UOBBF”), where he played a key role in shaping brokerage business development and global sales strategies. A respected leader in the capital markets, he led the creation of UOB’s low-latency global trading network and solutions, which attracted a significant client base and high trading volumes.

With over two decades in the financial services and capital markets industry, Marcus is renowned for his expertise in exchange-traded derivatives, OTC clearing, and leveraged FX, and is recognized for his successful track record in driving industry innovation and transformation.